General Terms and Conditions

 

Applicability

These general terms and conditions apply to all contracts between the entrepreneur and the holiday guest in relation to the rental of accommodation. These terms and conditions form an integral part of the contract.

 

Conclusion of contract

A contract for the rental of accommodation is concluded by offer and acceptance.
It is possible to book accommodation both online and by telephone. Both forms of reservation are binding for both parties.

Book online*: A contract is concluded when:

• the holidaymaker provides all the information required to make the reservation online and completes the reservation by clicking on the “Confirm your booking” button, and;
• the entrepreneur has confirmed the reservation in writing (by e-mail) to the holiday guest.

Reservation by telephone: The holiday guest can also make a reservation by telephone.
In the case of a telephone reservation, a contract is concluded immediately.

 

Right of cancellation

The reservations made are irrevocably binding for the holidaymaker. A right of cancellation (the so-called cooling-off period after conclusion of the contract) within the meaning of the Dutch Civil Code does not apply to services in connection with the rental of accommodation.

Holiday guest

• The holiday guest must be at least 21 years old at the time of booking.
• The holiday guest is liable for all registered fellow holiday guests who are registered/accompany him/her and for all guests who visit the holiday guest in the park.
• All correspondence is conducted via the holiday guest’s address

 

Cancellation or amendment of the contract

Cancellation by the holiday guest

There are cases in which you are forced to cancel your holiday due to unforeseen circumstances. In this case, the holidaymaker or their representative is obliged to inform the company in writing or by telephone (during normal business hours). In most cases, a cancellation or change will incur costs.

After cancellation, the holiday guest receives a cancellation invoice from the entrepreneur. This invoice includes the costs of the cancellation.

In addition to the reservation and the preferential costs owed, the (fellow) holidaymaker owes the entrepreneur the following amounts:

• 15% of the rental price if you cancel your holiday 3 months (93 days) or more before the planned arrival date
• 50% of the rental price if you cancel your holiday between 3 and 2 months (between 92 and 63 days) before the planned arrival date
• 75% of the rental price if you cancel your holiday between 2 months and 1 month (between 62 and 32 days) before the planned arrival date
• 90% of the rental price if you cancel your holiday between 1 month (31 days) and 1 day before the planned arrival date
• 100% of the rental price if you cancel your holiday on the planned day of arrival or later

Cancellation by the entrepreneur

In the event of force majeure or unforeseen circumstances, the entrepreneur is entitled to cancel the reservation. Unforeseen circumstances or force majeure are understood to mean the following:

• The accommodation is no longer suitable for letting (e.g. due to flooding, fire or breach of contract by the provider of the accommodation).
• The fact that the accommodation is no longer available (for example due to the sudden sale of the accommodation by the provider of the accommodation, a double reservation or insolvency of the provider of the accommodation).
• The entrepreneur shall inform the holidaymaker immediately by telephone or in writing, stating the reasons. In this case, he shall endeavour to offer equivalent accommodation at the same travel price. If no suitable alternative offer can be made or if the holidaymaker does not agree to the alternative offer, the operator shall refund all or part of the travel price already paid, without the operator being obliged to pay the holidaymaker any compensation.

Changes

If a holidaymaker wishes to change a contract, this is possible up to 28 days before arrival. After the change, the booking may not be cheaper than the original booking.
Amendment costs may be charged for these changes.

Transfer of rights

If the reservation is transferred in full to a third party, the holidaymaker must inform the entrepreneur of this in writing. Amendment costs may be charged for these changes.

Amounts already paid are assumed to have been paid by the acquiring party. The transferring and acquiring parties are obliged to settle this between themselves.

EARLY DEPARTURE

If you leave before the original departure date, it is not possible to refund the remaining days. You leave the holiday park before the original departure date at your own risk.

 

Financial provisions

Payment

After receipt of the cost statement, the following costs are to be borne:

Within 14 days: 50% of the invoice, the remaining amount must be received by the contractor 8 weeks before arrival.

If the holiday guest books within 8 weeks before arrival, the entire invoice must be paid immediately.

The total amount of the invoice must always be paid in full before arrival.

Non-payment within the payment period

If the entrepreneur has not received the payments on time, he is entitled to dissolve (cancel) the contract and to hold the holiday guest liable for the cancellation costs. The cancellation costs will be deducted from the amounts already paid.

DISBURSEMENTS

Each guest is required to pay “various charges per person per night”. This can be changed in the meantime on the instructions of the government authorities. You are obliged to pay the current rate.

Obligations of the (fellow) holiday guest

The holidaymaker and the co-holidaymaker, as well as any guests, undertake to duly fulfil all the obligations set out in these General Terms and Conditions and in the Park Regulations.

Failure to fulfil these obligations is considered a culpable breach of contract, which results in the holidaymaker being liable to pay compensation to the entrepreneur. In addition, this gives the entrepreneur the right to terminate the contract.

 

(Use of) accommodation

Condition of the accommodation and type of use

The accommodation will be made available to the (fellow) holidaymaker in good condition. If the (fellow) holidaymaker is of the opinion that this is not the case, he is obliged to inform PURE vacation immediately.

The holiday guest is obliged to treat the accommodation and the associated furnishings with care. The tenant shall leave the rented property in a tidy condition on departure.

Complaints

If a guest has a complaint during their stay at the park, they can report this to Schiefer Holding B.V. in order to give the entrepreneur the opportunity to resolve the complaint. If the complaint is not satisfactorily resolved, the complaint can be submitted in writing to the quality department at accounting@pure-vacation.com or by post to PURE vacation B.V., Kapellerpoort 1, 6041 HZ Roermond, within two weeks of returning home. The complaint, the booking number if applicable, the guest’s contact details and any other information that may be useful to the entrepreneur in processing the complaint must be stated.

DEPOSIT AND SETTLEMENT

In connection with the final inspection* of the accommodation, a deposit of €100.00 is charged for all our bookings. PURE vacation B.V. is at all times entitled to offset any claims (e.g. outstanding items, fines and damages) against the guest and fellow travellers covered by the agreement, for whatever reason, against the amounts paid by them, including the deposit.

If necessary, an additional invoice must be submitted.

The deposit or the remaining amount will be refunded no later than 14 days after departure, provided that the accommodation is left in accordance with our (cleaning) instructions and no further (damage) amounts are payable. The return of the deposit does not constitute a waiver of any claims for damages or compensation of any kind whatsoever. The right to a refund of the deposit expires one year after departure.

* Check for damage to property and/or inventory, check for the presence of inventory

Travel sum and costs

• A combination of discounts is not possible.
• The contractor reserves the right to change the travel costs if an increase in government levies or taxes gives cause to do so.
• Discount promotions do not apply to existing/already made reservations.

Liability

• The entrepreneur and provider of the accommodation is not liable for loss or theft (including money), damage to property, personal injury or injury on the part of the (fellow) holiday guest, regardless of the cause.
• The use of the accommodation and all facilities and services in the park is at the (fellow) holiday guest’s own risk.
• The entrepreneur is not liable for unexpected (construction) activities in the vicinity of the reserved accommodation, work on access and/or main roads, noise nuisance caused by neighbours, church bells, fireworks, cars, trains or agricultural vehicles or for nuisance caused by vermin and environmental problems
• It is assumed that the (fellow) holiday guest is aware of the locally applicable laws and regulations. The entrepreneur is not liable for the consequences of any violation by the (fellow) holiday guest.

Liability of the holiday guest

During their stay, holiday guests are liable for any damage caused to the accommodation, the furnishings and all items belonging to the booked accommodation, regardless of who caused the damage. In the first instance, this damage shall be settled between the accommodation provider and the holidaymaker.

Use and return of keys, cards, etc.

If keys/cards etc. are lost, the costs will be charged. (For keys this is an amount of € 115.00). It is not permitted to pass on keys and/or passes that are in use to persons other than (fellow) holiday guests.

 

Other provisions

Contact details of the guest

The holiday guest is responsible for providing the correct contact details and must report any changes to their contact details to the accommodation provider without delay.

Parking regulations

Together with the General Terms and Conditions, which apply to the contract between the holiday guest and the entrepreneur, the Park Regulations form a whole. Proper compliance with the Park Regulations ensures the safety of our guests. We therefore hope for your co-operation and understanding.

All terms used in the Park Regulations correspond to the definitions in the General Terms and Conditions.

Arrival and departure

The time from which the accommodation is available is indicated in the arrival information.

Visitors

Visitors are welcome and should report to the park reception on arrival. They are expected to leave the park before 23:00. Deviation from this rule is only possible with the consent of the park manager.

The holiday guest’s guests must comply with the same conditions and rules as the holiday guest. The holiday guest must ensure that their guests are aware of the rules relevant to them, which are contained in the General Terms and Conditions and the Resort Rules.

Energy (water/electricity)

Depending on the park and even the type of campsite, there may be different maximum power levels. When booking a pitch, the amount of electricity available is displayed. The guest must ensure that the electrical appliances used do not exceed this amount.

In the event of a power failure, guests must first check their own fuses and the fuse in the switch cabinet before calling the field service/service. In the event of a power failure, the electrical appliances must be switched off if they are not switched off automatically.

It is not permitted to draw electricity from toilet blocks or other (public) buildings or objects such as lampposts.

It is not permitted to charge an electric car except in the designated car parks. Violation of this rule may result in the deposit being withheld.

Use of the accommodation

Each accommodation has its own personal furnishings. It is not permitted to take the furniture belonging to the accommodation outside. (Garden) furniture may not be moved to other accommodation.

The guest is obliged to keep the accommodation and its immediate surroundings clean and tidy. Waste must always be deposited in the appropriate containers or waste bins.

When the guest is not present in the accommodation, all loose items such as bicycles, toys etc. must be tidied up around the accommodation, stowed away and put out of sight. Bicycles must not be leant against the accommodation.

It is not permitted to erect party tents in the vicinity of accommodation (including campsites) without the permission of the Park Manager or security staff.

Drones are not permitted without the permission of the park manager or security staff.

Pets

Pets are not permitted in all accommodation. Please pay attention to the text in the adverts.

SWIMMING

Parents and/or supervisors must ensure that children who cannot swim wear swimming rings and/or a life jacket. An adult must always supervise.

(Night) silence and harassment

Guests of the park must behave in an orderly manner and refrain from doing anything that could reasonably be perceived by the entrepreneur or other guests as causing public nuisance or annoyance.

The night’s rest must be observed between 11.00 pm and 7.00 am. Guests must strictly observe the quiet hours at night. This includes no loud conversations, music or other noises. Motorised vehicles may not be used during this time.

It is not permitted to use music carriers, musical instruments and other objects that cause or may cause noise nuisance in such a way as to create a nuisance. The acceptance of a complaint from another guest constitutes a nuisance.

Public consumption of alcohol is prohibited, a guest may not carry open bottles and/or cans of alcoholic beverages outside the accommodation, except on the terrace belonging to the accommodation”.

Most parks also have a security service. Instructions from staff (including the security service) must be followed immediately.

Maintenance and cleaning work/malfunctions

The entrepreneur/car park operator reserves the right to carry out (or have carried out) (cleaning) work around the accommodation from 08.00 hours.

Urgent faults reported to PURE vacation are rectified as quickly as possible.

The entrepreneur is authorised at all times to enter the rented accommodation for inspection and/or to carry out maintenance work or have maintenance work carried out without the guest being entitled to a full or partial refund of the (rental) amounts paid or still to be paid. In addition, the entrepreneur has the right to temporarily shut down buildings and facilities for maintenance work without the guest being entitled to full or partial reimbursement of the (rental) amounts paid or still to be paid. The proprietor must announce such a visit in good time. In urgent cases, the proprietor may refrain from giving such notice.

Parking

In general, one motor vehicle is permitted per accommodation, unless otherwise stated.

Visitors’ motor vehicles are not permitted. The park/entrepreneur reserves the right to change the parking regulations applicable in a park.

Safety requirements

The guest is obliged to follow all traffic and safety regulations as well as the instructions of the staff without delay.

With regard to disasters and the provision of supplies (by emergency services), paths, access routes and barriers must always remain free of motor vehicles and other obstacles.

Removal from the premises/denial of access

All guests are obliged to strictly comply with the rules and regulations contained in the General Terms and Conditions and in the Park Regulations and to strictly follow the instructions of the employees of the park/company and/or the security personnel present in any form and in any context whatsoever. This also applies to the rules governing the use of the facilities.

In the event of violation of these conditions and rules and failure to comply with the instructions of the staff, the park/entrepreneur has the right to expel the guest from the park and to refuse further access to the park, without the holidaymaker being entitled to a full or partial refund and/or discount on the (rental) amounts paid or still to be paid, without prejudice to the right of the entrepreneur to claim compensation for the damage caused by the violation. In general, a warning will be issued first. In urgent cases, this may be waived at the discretion of the park/entrepreneur and the guest will be immediately expelled and denied access to the park. The entrepreneur reserves the right to demand an additional deposit from the holidaymaker in the event of a (first) warning. If this additional deposit is not paid immediately, the entrepreneur has the right to expel the guest who has received the warning from the park and to deny him access to the resort.

Unforeseen cases

In cases not regulated by the General Terms and Conditions or these Park Regulations, Dutch law applies.

BOOKING COVID-19

When making a booking, you should bear in mind that COVID-19 measures may be in place. This means that we follow the government’s guidelines and that additional measures are taken at the accommodations or holiday parks if necessary. It is possible that the accommodations / parks use adjusted opening hours and that few or no facilities are open. A change in facilities or opening hours due to these restrictions is not a valid reason for cancelling your booking free of charge.

Data protection

You will find a reference to the company’s privacy policy on the website.

Applicable law and place of jurisdiction

Agreements concluded, amended or supplemented on the basis of these General Terms and Conditions shall be governed by Dutch law, unless mandatory legal provisions provide otherwise.

 

Status: 06.2024