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Privacy policy
Contents
- Introduction
- Who are we?
- What data do we collect from you and why?
- Payment procedure
- Web analysis tools and advertising
- Conducting surveys and participating in
surveys - What are the basics?
- To whom do we pass on your personal data?
- How long do we store your data?
- Where is your data stored?
- What rights do you have?
Introduction
When you use the services of PURE vacation, we need to collect various personal data from you. We endeavour to handle your personal data with the utmost care and transparency. With this privacy statement, we would like to inform you about the purposes for which we process your personal data and how we do so. This privacy statement applies to all personal data that we process when you make a booking with us, use our services or visit our website or when we have contact with you.
This privacy policy was last amended on 01 June 2024 and replaces all previous versions of this privacy policy.
Who are we?
PURE vacation does everything to offer you a perfect holiday. The following legal entities are responsible for the correct processing of your personal data:
PURE vacation B.V.
The registered office of both legal entities is located at Kapellerpoort 1, 6041 HZ Roermond, the Netherlands.
What data do we collect from you and why?
We process your personal data primarily in order to offer you a perfect holiday. We hope for a long-term relationship so that we can continue to serve you in the future and make you offers based on your interests or booking history.
When booking holiday accommodation
When you book one of the accommodations we offer, we collect the data we need from you as standard in order to provide you with the accommodation.
Booking details
Booking details are data about the holiday you have booked with us, for example the type of accommodation, arrival date, departure date and preferences. We record this data in our reservation system so that we can process your booking properly.
Name and address
We need your name and address in order to record your booking in our reservation system and for registration in the official accommodation register, but also, for example, to fulfil the obligation to pay tourist tax. If we are unable to send certain items to you by e-mail, we will send them to the address you provide.
Telephone number and e-mail address
We will send the confirmation of your booking as well as interesting information about the park where you are spending your holiday and the surrounding area to the e-mail address you have provided. If we have any questions shortly before your holiday, we will call you.
Date of birth
Only people over the age of 21 can make bookings. If you provide your date of birth, we can check whether you are authorised to make a booking.
Account number
You can pay for your booking in our secure payment environment or by bank transfer. We will charge you a deposit for the accommodation. We will only record your account number in order to refund the deposit. We will not and cannot debit any amounts from your account. If you wish to pay by credit card, your details will be forwarded to our bank, which will process the payment. We have no insight into your credit card details, but we can see that you have paid with a credit card.
Rental agreement
If you are renting a holiday flat for a longer period, we will draw up a rental agreement for you to sign.
Contact with our guest service
Our guest service will be happy to help you if you have any questions about your booking or your stay. You can contact us in several ways.
Online contact
If you contact us using the contact form on the website, your title, name, contact details and your question or comment will be recorded. If you ask us a question via social media or online chat, only your name, email address and the content of the conversation will be recorded. The same applies if you send us an e-mail message. The collection of this data is necessary so that we can communicate with you. It also enables us to answer your question quickly and efficiently and find your data immediately.
We can also be reached via WhatsApp. We need to collect your telephone number so that we can communicate with you via WhatsApp. We use your telephone number and the question you have asked to answer your question and for training purposes.
Telephone contact
When you contact our guest service, we can ask you various control questions to ensure that your data does not fall into the wrong hands.
Upon submission of a complaint
If you have an unexpected complaint, please submit it to our quality department. In this case, we will register your name and the content of your complaint in order to process your complaint.
Payment procedure
As part of contractual and other legal relationships, due to legal obligations or otherwise on the basis of our legitimate interests, we offer the data subjects efficient and secure payment options and use other service providers in addition to banks and credit institutions (collectively referred to as “payment service providers”).
The data processed by the payment service providers includes inventory data, such as the name and address, bank data, such as account numbers or credit card numbers, passwords, TANs and checksums, as well as contract, total and recipient-related information. The information is required to carry out the transactions. However, the data entered is only processed by the payment service providers and stored by them. This means that we do not receive any account or credit card-related information, but only information with confirmation or negative information about the payment. Under certain circumstances, the data may be transmitted by the payment service providers to credit agencies. The purpose of this transmission is to check identity and creditworthiness. Please refer to the payment service providers’ terms and conditions and data protection information.
Payment transactions are subject to the terms and conditions and the data protection notices of the respective payment service providers, which can be accessed on the respective websites or transaction applications. We also refer to these for further information and the assertion of cancellation, information and other data subject rights.
Processed data types: Inventory data (e.g. names, addresses); payment data (e.g. bank details, invoices, payment history); contract data (e.g. subject matter of the contract, duration, customer category); usage data (e.g. websites visited, interest in content, access times); meta, communication and process data (e.g. IP addresses, time data, identification numbers, consent status); contact data (e.g. email, telephone numbers).
Data subjects: Customers; interested parties.
Purposes of processing: Provision of contractual services and customer service.
Legal bases: Contract fulfilment and pre-contractual enquiries (Art. 6 para. 1 sentence 1 lit. b) GDPR).
Further information on processing operations, procedures and services:
Apple Pay: Payment services (technical connection of online payment methods); Service provider: Apple Inc, Infinite Loop, Cupertino, CA 95014, USA; Legal basis: Contract fulfilment and pre-contractual enquiries (Art. 6 para. 1 sentence 1 lit. b) GDPR); Website: https://www.apple.com/de/apple-pay/; Privacy Policy: https://www.apple.com/legal/privacy/de-ww/.
Giropay: Payment services (technical connection of online payment methods); Service provider: giropay GmbH, An der Welle 4, 60322 Frankfurt, Germany; Legal basis: Contract fulfilment and pre-contractual enquiries (Art. 6 para. 1 sentence 1 lit. b) GDPR); Website:https://www.giropay.de; Privacy Policy: https://www.giropay.de/rechtliches/datenschutzerklaerung/.
Google Pay: Payment services (technical connection of online payment methods); Service provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland; Legal basis: Contract fulfilment and pre-contractual enquiries (Art. 6 para. 1 sentence 1 lit. b) GDPR); Website: https://pay.google.com/intl/de_de/about/; Privacy Policy:https://policies.google.com/privacy.
Klarna / Sofortüberweisung: Payment services (technical connection of online payment methods); Service provider: Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden; Legal basis:Contract fulfilment and pre-contractual enquiries (Art. 6 para. 1 sentence 1 lit. b) GDPR); Website: https://www.klarna.com/de; Privacy Policy:https://www.klarna.com/de/datenschutz.
Mastercard: Payment services (technical connection of online payment methods); Service provider: Mastercard Europe SA, Chaussée de Tervuren 198A, B-1410 Waterloo, Belgium; Legal basis: Contract fulfilment and pre-contractual enquiries (Art. 6 para. 1 sentence 1 lit. b) GDPR); Website: https://www.mastercard.de/de-de.html; Privacy Policy: https://www.mastercard.de/de-de/datenschutz.html.
PayPal: Payment services (technical connection of online payment methods) (e.g. PayPal, PayPal Plus, Braintree); Service provider: PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg; Legal basis: Contract fulfilment and pre-contractual enquiries (Art. 6 para. 1 sentence 1 lit. b) GDPR); Website: https://www.paypal.com/de; Privacy Policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full.
Stripe: Payment services (technical connection of online payment methods); Service provider: Stripe, Inc, 510 Townsend Street, San Francisco, CA 94103, USA; Legal basis: Contract fulfilment and pre-contractual enquiries (Art. 6 para. 1 sentence 1 lit. b) GDPR); Website:https://stripe.com; Privacy Policy: https://stripe.com/de/privacy.
Visa: Payment services (technical connection of online payment methods); Service provider: Visa Europe Services Inc, London Branch, 1 Sheldon Square, London W2 6TT, UK; Legal basis: Contract fulfilment and pre-contractual enquiries (Art. 6 para. 1 sentence 1 lit. b) GDPR); Website: https://www.visa.de; Privacy Policy:https://www.visa.de/nutzungsbedingungen/visa-privacy-center.html.
Web analysis tools and advertising
Newsletter
After you have made a PURE vacation booking or subscribed to our newsletter on the website, we will use your email address to send you our personalised newsletters. Personalised newsletters are holiday offers that are similar to your previous holiday bookings.
We send out a maximum of two newsletters per week. If you receive a newsletter from us, we can see whether you have received the newsletter and whether you have clicked on a link in the newsletter. We ask you about your holiday interests. Of course, you are not obliged to tell us your interests. Based on the interests you have indicated in the past and/or bookings you have made, we ensure that you only see personalised advertisements that match your holiday preferences. In this way, we avoid sending you an unnecessary number of e-mail messages.
You can use the link in the newsletter to unsubscribe from the newsletter.
Adverts on other platforms
We also use your email address to show you adverts via social media that match your interests. We cannot see which adverts are shown to which person, nor can we see whether a social media account is linked to your email address. Please let us know if you do not wish to see personalised advertisements on social media.
When you visit the PURE vacation website, we use cookies to show you personalised advertisements on other websites. You can find out more in our cookie policy.
Further information on processing operations, procedures and services:
Measurement of opening and click rates: The newsletters contain a so-called “web-beacon”, i.e. a pixel-sized file that is retrieved from our server when the newsletter is opened or, if we use a dispatch service provider, from their server. As part of this retrieval, technical information, such as information about the browser and your system, as well as your IP address and the time of retrieval, is initially collected. This information is used for the technical improvement of our newsletter based on the technical data or the target groups and their reading behaviour based on their retrieval locations (which can be determined with the help of the IP address) or the access times. This analysis also includes determining whether the newsletters are opened, when they are opened and which links are clicked. This information is assigned to the individual newsletter recipients and stored in their profiles until they are deleted. The analyses help us to recognise the reading habits of our users and to adapt our content to them or to send different content according to the interests of our users. Measurement of opening rates and click rates and storage of the measurement results in user profiles
Legal basis: Consent (Art. 6 para. 1 sentence 1 lit. a) GDPR).
Prerequisite for the use of free services: Consent to the sending of mailings can be made dependent as a prerequisite for the use of free services (e.g. access to certain content or participation in certain campaigns). If users wish to take advantage of the free service without registering for the newsletter, please contact us.
Sending via SMS: The electronic notifications can also be sent as SMS text messages (or are sent exclusively via SMS if the sending authorisation, e.g. consent, only includes sending via SMS); legal basis: Consent (Art. 6 para. 1 sentence 1 lit. a) GDPR).
Facebook Messenger broadcasts: Messenger with end-to-end encryption; Service provider: Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; Legal basis:Legitimate interests (Art. 6 para. 1 sentence 1 lit. f) GDPR); Website:https://www.facebook.com; Privacy Policy: https://www.facebook.com/about/privacy; Data processing agreement: https://www.facebook.com/legal/terms/dataprocessing; Standard contractual clauses (Safeguarding the level of data protection when processing data in third countries):https://www.facebook.com/legal/EU_data_transfer_addendum; Opt-out: https://www.facebook.com/adpreferences/ad_settings (Facebook login required).
HubSpot: Email marketing platform; Service provider: HubSpot, Inc, 25 First St., 2nd floor, Cambridge, Massachusetts 02141, USA; Legal basis: Legitimate interests (Art. 6 para. 1 sentence 1 lit. f) GDPR); Website:https://www.hubspot.de; Privacy Policy: https://legal.hubspot.com/de/privacy-policy; Data processing agreement: https://legal.hubspot.com/dpa; Standard contractual clauses (Safeguarding the level of data protection when processing data in third countries): https://legal.hubspot.com/dpa.
Mailchimp: E-mail dispatch and e-mail marketing platform; Service provider: Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA; Legal basis: Legitimate interests (Art. 6 para. 1 sentence 1 lit. f) GDPR); Website: https://mailchimp.com; Privacy Policy: https://mailchimp.com/legal/; Data processing agreement: https://mailchimp.com/legal/; Standard Contractual Clauses (Safeguarding the level of data protection when processing data in third countries): Inclusion in the order processing contract; Further information: Special security measures: https://mailchimp.com/help/Mailchimp-european-data-transfers/.
Presence in social networks (social media)
We maintain online presences within social networks and process user data in this context in order to communicate with the users active there or to offer information about us.
We would like to point out that user data may be processed outside the European Union. This may result in risks for users because, for example, it could make it more difficult to enforce users’ rights.
Furthermore, user data within social networks is generally processed for market research and advertising purposes. For example, user profiles can be created based on user behaviour and the resulting interests of users. The user profiles can in turn be used, for example, to place adverts within and outside the networks that presumably correspond to the interests of the users. For these purposes, cookies are generally stored on the user’s computer, in which the user’s usage behaviour and interests are stored. Furthermore, data can also be stored in the user profiles independently of the devices used by the users (especially if the users are members of the respective platforms and are logged in to them).
For a detailed description of the respective forms of processing and the opt-out options, please refer to the data protection declarations and information provided by the operators of the respective networks.
In the case of requests for information and the assertion of data subject rights, we would also like to point out that these can be asserted most effectively with the providers. Only the providers have access to the users’ data and can take appropriate measures and provide information directly. If you still need help, you can contact us.
Processed data types: Contact data (e.g. e-mail, telephone numbers); Content data (e.g. entries in online forms); Usage data (e.g. websites visited, interest in content, access times); Meta, communication and process data (e.g. IP addresses, time data, identification numbers, consent status).
Data subjects: Users (e.g. website visitors, users of online services).
Purposes of processing: Contact requests and communication; feedback (e.g. collecting feedback via online form); marketing.
Legal basis: Legitimate interests (Art. 6 para. 1 sentence 1 lit. f) GDPR).
Further information on processing operations, procedures and services:
Instagram: Social network; Service provider: Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; Legal basis: Legitimate interests (Art. 6 para. 1 sentence 1 lit. f) GDPR); Website: https://www.instagram.com; Privacy Policy: https://instagram.com/about/legal/privacy.
Facebook pages: Profiles within the Facebook social network – We are jointly responsible with Meta Platforms Ireland Limited for the collection (but not the further processing) of data from visitors to our Facebook page (known as a “fan page”). This data includes information about the types of content users view or interact with, or the actions they take (see under “Things you and others do and provide” in the Facebook Data Policy: https://www.facebook.com/policy), as well as information about the devices used by users (e.g. IP addresses, operating system, browser type, language settings, cookie data; see under “Device information” in the Facebook Data Policy: https://www.facebook.com/policy). As explained in the Facebook Data Policy under “How do we use this information?”, Facebook also collects and uses information to provide analytics services, known as “Page Insights”, for page operators so that they can gain insights into how people interact with their pages and the content associated with them. We have concluded a special agreement with Facebook (“Information on Page Insights”, https://www.facebook.com/legal/terms/page_controller_addendum), which regulates in particular which security measures Facebook must observe and in which Facebook has agreed to fulfil the rights of data subjects (i.e. users can, for example, send information or deletion requests directly to Facebook). The rights of users (in particular to information, deletion, objection and complaint to the competent supervisory authority) are not restricted by the agreements with Facebook. Further information can be found in the “Information on Page Insights” (https://www.facebook.com/legal/terms/information_about_page_insights_data); Service provider: Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; Legal basis:Legitimate interests (Art. 6 para. 1 sentence 1 lit. f) GDPR); Website:https://www.facebook.com; Privacy Policy: https://www.facebook.com/about/privacy; Standard Contractual Clauses (Safeguarding the level of data protection when processing data in third countries): https://www.facebook.com/legal/EU_data_transfer_addendum; Further information: Agreement on joint controllership: https://www.facebook.com/legal/terms/information_about_page_insights_data. The joint controllership is limited to the collection by and transfer of data to Meta Platforms Ireland Limited, a company based in the EU. The further processing of the data is the sole responsibility of Meta Platforms Ireland Limited, which in particular concerns the transfer of the data to the parent company Meta Platforms, Inc. in the USA (on the basis of the standard contractual clauses concluded between Meta Platforms Ireland Limited and Meta Platforms, Inc.)
Plugins and embedded functions and content
We incorporate functional and content elements into our online offering that are obtained from the servers of their respective providers (hereinafter referred to as “third-party providers”). These may be, for example, graphics, videos or city maps (hereinafter uniformly referred to as “content”). The integration always requires that the third-party providers of this content process the IP address of the user, as they would not be able to send the content to their browser without the IP address. The IP address is therefore required to display this content or function. We endeavour to only use content whose respective providers only use the IP address to deliver the content. Third-party providers may also use so-called pixel tags (invisible graphics, also known as “web beacons”) for statistical or marketing purposes. Pixel tags can be used to analyse information such as visitor traffic on the pages of this website. The pseudonymous information may also be stored in cookies on the user’s device and may contain, among other things, technical information about the browser and operating system, referring websites, time of visit and other information about the use of our online offer, as well as being linked to such information from other sources.
Processed data types: Usage data (e.g. websites visited, interest in content, access times); meta, communication and procedural data (e.g. IP addresses, time data, identification numbers, consent status); location data (information on the geographical position of a device or person).
Data subjects: Users (e.g. website visitors, users of online services).
Purposes of processing: Provision of our online services and user-friendliness.
Legal bases: Legitimate interests (Art. 6 para. 1 sentence 1 lit. f) GDPR).
Further information on processing operations, procedures and services
Google Maps: We integrate the maps of the “Google Maps” service provided by Google. The processed data may include, in particular, IP addresses and user location data; service provider: Google Cloud EMEA Limited, 70 Sir John Rogerson’s Quay, Dublin 2, Ireland; Legal basis: Legitimate interests (Art. 6 para. 1 sentence 1 lit. f) GDPR); Website: https://mapsplatform.google.com/; Privacy Policy: https://policies.google.com/privacy.
Conducting surveys and participating in surveys
Surveys
We would like to know how you make your booking and how you enjoyed your subsequent stay. We therefore ask you to complete a survey after you have made a booking so that we can improve the booking process. After your stay, we will ask you to complete another
survey. We use your evaluation of your stay internally to improve our service and anonymised in e-mail and advertising.
Surveys
In addition to the surveys you receive from us, we may invite you to take part in a survey in connection with your stay. You are of course not obliged to take part in these surveys. However, if you do take part, we will ask you about your booking history and your experience of your stay in one of our chalets so that we can ensure the quality and representativeness of our surveys. We use the results of the survey to improve our services.
Use of the website
When you use our website, we automatically store certain data. This may include information about which URL you came to us from, which URL you then call up, which browser you use, your IP address and the date and time of your visit to our website. We also collect data about the hardware, software and internet browser you use. We use this data as part of the normal use and administration of our website and may share this data in aggregated form. This aggregation makes it impossible to trace this data back to a specific user. We have no interest in data that tells us anything about the identity of visitors to our website. PURE vacation is interested in data that reveals something about the use of the website, for example How many visitors does the website have? When is the website most frequently visited and which pages are most frequently visited?
PURE vacation uses cookies and other technologies on the website. If you would like more information about this, please refer to our cookie policy.
Camera surveillance
For the safety of our employees, guests and property in various parks, surveillance cameras have been installed in several places. All cameras are located in places that are visible to you.
Photos
It may happen that we take photos and/or
videos of you or your children during activities in the parks
and want to publish
the photos and/or videos on social media. We will always ask your permission in advance.
Data that we receive from third parties
Sometimes we do not receive data directly from you, but from others. For example, if you book one of our accommodations through one of our partners, this partner forwards certain data from you to us. This enables us to record and process your booking. Our partners may also forward questions or changes relating to your booking or accommodation to us. If this is reasonably possible, we will inform you that we have received your data. All data that we receive from third parties may be combined with data that we have received from you.
What are the basics?
Basis for the execution of the contract
When processing your personal data, we comply with the provisions of the General Data Protection Regulation. This means that we can always provide a basis for processing your personal data. Your data is primarily collected when a rental agreement is concluded. We need this data for the execution of the agreement between you and PURE vacation. If you do not provide us with the necessary personal data, you will not be able to use our services.
Legitimate interest
PURE vacation has a legitimate interest in processing your data in order to be able to send surveys and carry out research. This is the only way we are able to continuously improve our services.
The processing of your personal data for the purpose of sending our newsletter or presenting targeted adverts takes place as part of our direct marketing activities.
We also process your data when you have direct contact with our employees so that we are able to process your questions, complaints or comments and respond to them quickly. This also enables us to strive for a long-term relationship with you.
Legal obligations
The processing of various data from you is also necessary so that we can fulfil certain legal obligations. For example, we are legally obliged to record your name, your place of residence and your arrival and departure dates in the official accommodation register.
Consent
If we would like to receive more data from you, we will always ask for your consent. For example, to take and publish photographs at events in one of our parks.
To whom do we pass on your personal data?
The mandatory declaration of tourist tax is made using the data you provide. It is possible that the municipality at the holiday park you are visiting will carry out an audit of the declaration. We must then give the municipality access to some of your personal data. Which data this is depends on the requirements of the municipality in question. In any case, the inspection is limited to your name, postcode, place of residence, date of birth, family composition and date of arrival and departure.
After making a reservation, we will forward your details to the park where you will be staying so that the park staff can prepare for your arrival. We may be the operator of the park ourselves, but it is also possible that the park is operated by a third party. However, we only pass on the personal data that is necessary for the fulfilment of the contract. The same applies if you book accommodation with us that is offered by one of our partners.
We use third-party services, such as IT providers, to administer our systems and provide our services.
In order to present you with personalised advertisements on social media, we may forward your email address to the relevant social media channels.
If you unexpectedly fail to pay your invoices on time, we will be forced to hand over our claims to a debt collection agency or bailiff. We will pass on the data required to collect the debt from you to the debt collection agency or bailiff.
Data collected via cookies may be shared with the parties that have set these cookies. You can find out more about this in our cookie policy.
How long do we store your data?
We will not retain your data for longer than is necessary to fulfil the purposes outlined in this privacy policy, unless we are required to do so by law.
Financial data
We keep our financial administration for ten years. This means that all your data and documents relating to financial transactions between you and PURE vacation will be kept for a period of ten years. This also includes all data relating to any insurance you have taken out.
Data that we collect in direct contact
Contacts with our guest service via chat will be deleted within fourteen days of the contact, unless the content of the messages is potentially important for your booking or any future bookings. Telephone calls and WhatsApp conversations will be deleted within three months. We keep e-mail messages sent to you or received by us and complaints submitted by you for a period of ten years.
Processing of data with your consent
We will retain personal data that we process with your consent until you withdraw your consent.
Where is your data stored?
Your data is stored within the European Union, with the exception of your name and e-mail address. Your name and e-mail address are also hosted in the United States and Canada. Subcontractors in India, Canada, the United States, Australia, Japan and Singapore have been engaged to ensure the proper functioning of our CRM system. The subcontractors act exclusively on our behalf and are only used after the subcontractors in question have taken sufficient precautions with regard to technical and organisational security measures. The safeguards include binding corporate rules, approved standard data protection clauses and the EU-US Privacy Shield.
What rights do you have?
Right of access, rectification, restriction and erasure
Right of access, rectification, limitation and cancellation, if PURE vacation processes your personal data, you have the right to receive a copy of the data collected about you. You can send your request to the following e-mail address: info@pure-vacation.com You can also send your request by post to PURE vacation B.V., Kapellerpoort 1, 6041 HZ Roermond, The Netherlands. PURE vacation will respond to your request as soon as possible.
If it appears that your data is incorrect or incomplete, or if you believe that it does not belong in the PURE vacation database, taking into account the purpose for which it was collected, you can ask PURE vacation to adjust, remove or restrict the data. You also have the right to object to the processing of your data. You can also use the above e-mail address or postal address for these requests.
If you ask us to adjust or delete data that is required for the execution of the contract, this may mean that you can no longer use our services.
Right to withdraw consent
If you have given your consent to the processing of your personal data, you have the right to withdraw your consent at any time. In this case, we will no longer process your data that is processed on the basis of your consent.
Complaints
If you have a complaint about the way we handle your personal data, you can let us know by sending us an e-mail message (info@pure-vacation.com) or a letter (PURE vacation B.V., Kapellerpoort 1, 6041 HZ Roermond, The Netherlands). We will make every effort to resolve the cause of your complaint. You also have the right to lodge a complaint with the Dutch Data Protection Authority, the Authority persoonsgegevens.
Status 06.2026